Zenta improves data tracking driving revenue for LATAM

Problem Statement: Latin America’s leading airline needed to create a better way to charge for carry on and overweight luggage. 

Solution: Zenta implemented 3 applications allowing the airline to accurately charge both at the counter and at automated kiosks. 

Outcome: The development of these applications resulted in an increase in profits, more efficiency and better data tracking.

This Latin American gargantuan was having inefficiencies regarding the charges for carry-on baggage. Formerly, the passengers arrived with large suitcases at the gate and were not charged because of the protocol, allowing them to bring this luggage onto the plane cost-free.

Zenta implemented 3 applications to help LATAM correctly charge for carry-on luggage. One application is utilized when the customer buys a suitcase the moment of check-in, while another is used when the customer arrives with an overly heavy suitcase at the counter, and a third application used for purchase via automatic kiosks. 

The development of these applications resulted in an increase in profits, more efficiency and better data tracking.